November 06, 2006

I wonder. . .

I'm trapped on the phone with IBM Help this morning. First, I incorrectly dialled, which led to a hysterical "WTF?" moment. Hey, quick homework assignment: try dialling 1-800-IBM-HELP, and see what happens. It will change your life, I promise. And it's TOLL FREE!

Are you back? Cool. Hope you had a good time.

Anyway, when I dialled the correct number, I was obviously routed through to India, where I was assisted by an Indian (dot, not feathers) who spoke far better English than I can speak, er. . . Indian? Nevertheless, it was still an Indian with a very thick accent, so the end result was me without my problem solved. So, I called again, and again I was routed on over to India, and again my problem remained unresolved due to the accent barrier.

The third time was the charm, as I was actually routed to a native English speaker, presumably here in America, who was able to fix my problem in under a minute.

I can't help but think there's a lesson in there. . . somewhere.

Posted by Ryan at November 6, 2006 10:18 AM | TrackBack

The lesson is that there's only one 'l' in dialed.

Posted by: Care at November 6, 2006 11:27 AM

Yeah, I noticed that later, but I was too lazy to change it. Maybe if I leave it unchanged long enough, the accepted spelling will change.

Posted by: Ryan at November 6, 2006 11:48 AM

Whoever thought Indian call centers were a good idea should get a couple of good hard kicks to the nuts. I hate having to try and decipher a thick accent. And its worse when they get all indignant because I can't understand (and they get even harder to understand).

The bad thing about American call centers? Many are run from inside prisons and you're talking to a convicted felon. Nice, think about that the next time to order something by phone.

Posted by: Johnny at November 6, 2006 11:54 AM

Apple's call centers are in America and staffed by well-trained employees, not felons...

Posted by: Sean at November 6, 2006 01:46 PM
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